
The Knowledge Hub

Support-as-a-Growth-Engine: Why Modern Businesses Are Replacing Old-School Call Centers
The best businesses don’t treat support as a cost center — they treat it as a growth lever. Learn how to replace outdated call centers with modern, customer-centric support strategies that drive revenue.

Entering the Benelux & DACH Markets: 5 CX & Support Pitfalls to Avoid
Expanding into Benelux (Netherlands, Belgium, Luxembourg) and/or DACH (Germany, Austria, Switzerland)? Don’t let cultural gaps and weak support break your rollout. Here are 5 costly CX mistakes to avoid when entering the Benelux and DACH regions — and how to localize like a pro.

What High-Growth Companies Get Right About Customer Retention (and What Most Get Wrong)
Retention isn’t just a metric — it’s a mindset. Discover how the fastest-growing brands turn post-purchase experience into loyalty, repeat sales, and long-term growth.

The Customer Support Blueprint for Startups: How to Build a Scalable System from Day One
Startups often delay building a real support system — until it starts costing customers. In this guide, we’ll show you how to create a scalable, customer-first support setup from day one without breaking the bank.