Customer-Centric Growth Solutions for B2C & B2B
The Growth Partner for Ambitious Brands
Our Vision
To become the go-to partner for businesses that want to grow smarter — where exceptional customer experiences and effective outbound sales drive sustainable success.
We envision a world where companies of all sizes can scale without losing touch with their customers, using modern support systems and targeted market strategies to create lasting impact.
Our Mission
To help businesses grow sustainably — whether by optimizing customer care, reactivating existing customers, or expanding into new markets.
We believe that great customer experience and smart sales execution are powerful growth drivers on their own and even stronger together. That’s why we offer practical, scalable solutions that let our clients choose exactly where they need impact — from improving support systems to generating new leads and opportunities.
Who We Work With
We partner with businesses that want to grow — whether by strengthening customer relationships or winning new markets and leads. Our services adapt to your focus, whether you need to optimize support, reactivate existing customers, or scale sales.
We support:
E-commerce brands & D2C businesses aiming to scale through better support, outbound outreach, and customer reactivation
B2B service providers & SaaS companies seeking to generate qualified leads or expand into Benelux (Netherlands, Belgium, Luxembourg) and DACH (Germany, Austria, Switzerland)
Content creators, course providers & online entrepreneurs looking to improve booking follow-ups and convert more leads into sales
Startups building strong customer-first foundations with scalable support systems
Scaleups expanding into new markets or optimizing customer care to boost retention and growth
Whether your priority is customer care, sales, or both — we tailor our approach to fit your stage, goals, and opportunities.
Our solutions
-
CX & Support Audits
-
Customer Service Setup
-
Growth from Your Existing Database
-
Lead Generation B2B
-
New market expansion B2B
-
Speaking, Workshops & Seminars
What Makes Us Different
Customer-First by Design
Everything we do is built around delivering better experiences for your customers — and better outcomes for your business.
Strategy Meets Execution
We don't stop at advice. We help you implement it — in-house or through our vetted partner network.
Market-Ready Thinking
We specialize in helping B2B businesses enter the Benelux and DACH regions with smart, localized support systems and sales operations.
Real Partnerships
When you work with us, you're not buying a service — you're gaining a growth partner.
A Simple Process to Get Started
1
Free Discovery Call
We learn about your business, goals, and challenges.
60 mins
We create a clear offer with the right scope, pricing, and deliverables.
3 days
(or more if we need additional details from you)
2
Tailored Proposal
3
Execution
You choose whether to run with it in-house or with support from us and our partners.
Up to you
Get started with Osmium, today.
FAQ
-
Osmium Hub helps businesses grow by combining customer experience optimization with outbound sales strategies. We improve customer retention, set up scalable support systems, generate qualified B2B leads, and help you successfully enter new markets like Benelux and DACH.
-
Our CX audit is a 360° review of your customer service operations. We analyze journeys, tools, workflows, agent experience, and retention programs, providing a tailored report with quick wins and long-term improvements designed to reduce costs and boost satisfaction.
-
We run localized, multi-channel outbound campaigns using verified decision-maker data to book meetings with high-quality prospects. Our process includes data enrichment, personalized outreach and continuous optimization to deliver conversion-ready leads in these markets.
-
Lead Generation focuses on filling your pipeline with qualified meetings in markets where you are already active, including Benelux (Netherlands, Belgium, Luxembourg) and DACH (Germany, Austria, Switzerland).
Market Entry is exclusively designed for businesses launching into Benelux and DACH for the first time. It combines market research, localization, and outbound execution to ensure a successful entry into these regions.
-
Our pricing is customized based on your goals, scope, and market focus:
CX audits start with a fixed project fee
Outbound campaigns are based on campaign scale and meetings delivered
Market entry projects are fully tailored
Workshops and speaking sessions are session-based
You’ll receive a transparent proposal after our free discovery call.