Customer Service Setup
Build a scalable service operation that grows with your business.
We design and implement a customer service structure tailored to your needs — whether you’re building from scratch, restructuring an existing team, or outsourcing to trusted partners.
What’s included:
Team design and headcount planning
Hiring and onboarding support
Tool and tech stack selection (CRM, ticketing, AI)
Knowledge base creation and training programs
Optional outsourcing via our vetted BPO partner network
Outcome:
You’ll gain a clear, scalable support system that delivers a service experience consistent with your brand — from first contact to resolution.
Next Steps:
After setup, you can manage the operation internally or continue working with us and our partners for optimization and growth support.
Our approach
A Simple Process, Designed Around You
At Osmium Hub, we believe strong partnerships start with real understanding. That’s why every project begins with a free discovery call to understand your goals, challenges, and growth potential.
After our call, we’ll deliver a tailored offer that includes exactly what you need to make a confident, informed decision — whether it’s a workshop, audit, implementation plan, or market launch.
We’re not just service providers. We’re your strategic growth partners.
Because when you succeed, so do we.
1
Discovery call
We start with a free discovery call to understand your goals, challenges, and where the biggest growth potential lies.
2
Tailored proposal
After the call, we analyze your situation and put together a tailored proposal that includes: What we can help with; Project scope & deliverables, Estimated timeline; Clear pricing
3
Execution
Once you accept the offer, we get to work—whether it's an audit*, full project, a workshop, or hands-on support.
*Note: If you've booked an audit, you'll receive a full report with actionable recommendations.
You can then decide to: Implement changes yourself; Bring us in to support you further or Leverage our expert partners for execution