CX & Support Audits
Identify weak points and unlock growth opportunities in your service setup.
We deep-dive into your current customer experience, support workflows, tools, and performance data to find what’s holding you back.
Expect a full 360° audit covering:
Customer journey blueprint highlighting pitfalls
Improvement proposals based on Voice of Customer (VoC) analysis
Agent experience and knowledge flow
Omnichannel setup & scalability (system optimisation)
Loyalty and retention programs
Deliverable:
You’ll receive a tailored report with actionable recommendations, quick wins, and a long-term transformation plan — designed to reduce costs, increase satisfaction, and strengthen loyalty.
Next Steps:
After the audit, you can use the insights to improve in-house with your team, or choose to partner with us and our expert network for hands-on implementation and ongoing optimization.
The choice is yours.
Our approach
A Simple Process, Designed Around You
At Osmium Hub, we believe strong partnerships start with real understanding. That’s why every project begins with a free discovery call to understand your goals, challenges, and growth potential.
After our call, we’ll deliver a tailored offer that includes exactly what you need to make a confident, informed decision — whether it’s a workshop, audit, implementation plan, or market launch.
We’re not just service providers. We’re your strategic growth partners.
Because when you succeed, so do we.
1
Discovery call
We start with a free discovery call to understand your goals, challenges, and where the biggest growth potential lies.
2
Tailored proposal
After the call, we analyze your situation and put together a tailored proposal that includes: What we can help with; Project scope & deliverables, Estimated timeline; Clear pricing
3
Execution
Once you accept the offer, we get to work—whether it's an audit*, full project, a workshop, or hands-on support.
*Note: If you've booked an audit, you'll receive a full report with actionable recommendations.
You can then decide to: Implement changes yourself; Bring us in to support you further or Leverage our expert partners for execution